Thursday, February 6, 2025

THE NORTHWEST HAS A SILVER LINING IN THE "SILVER CLOUD HOTEL OF PORTLAND OREGON."

 2426 NW Vaughn St, Portland, OR 97210   https://www.silvercloud.com/portland/
  Phone: (503) 242-2400 


On The Road Again Review:   SILVER CLOUD HOTEL - Portland Oregon



By Steven Masone
  • Photo of Steven M.
    Steven M.
    Sacramento, CA
    40
    26
    7
    Feb 6, 2025

    After being in the Hospitality business for 30 years, I have found that first
    impressions set the customer's expectations and has the greatest effect
    on their decisions to be a repeat customer. "You have only have one
    chance to make a first impression!"



  • My first impression was when I called to confirm my reservation.
    No AI or third party live or software annoucements etc... that are cold
    and impersonal messages...but a personal greeting by General Manager
    Eric Peluschenko. I was impressed.



  • When I arrived, Athena at the front Desk was sincerely friendly and
    even helped me personally with my baggage to my very nice 2nd floor
    King room. Checking out, on front desk was Barbara, who was as sincerely helpful and competent as Athena.


  •  Now a snack at their great trendy kitchen & Bar....where Grace, the Bartender and great facilitator of keeping her customers in ingaing conversations, skilled in knowing how to "work entertaining conversations of customers, it felt like a re-run of a combo "FRIENDS-SEiNFIELD-CHEERS EPISODE while muti- tasking her orders not mIssing A beat! My Garlic fries were the Bomb!

  • At breakast, my server, Trey, was right there with his contemporaries
    with frienly banter and professional service. He recommded the Homade
    "Spam & Whisky Bacon Signature breakfast, with homemade O'brian
    potatoes, two eggs to order, and choice of toast... and I chose the marbles rye toast...excellant through and through! We talked about Spam festivals as one in Southern Oregon in Shady Cove was very popular, but not sure if it has resurrected since pandemic. The Head Chef...Troy Sasazzmann created the delicious homeade Spam that I would bet on to win first place in any 'Spam Festival Competiton Contest!"
    Safe part of Portland, Safe underground parking. 

  •  "When you see every employee loves their job, you

  •   know they have great management, and production is

  •  the Basis of Morale! High Morale = High Customer

  •  Satisfaction. ~SM




 



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